This Privacy Policy describes how EverCare Direct (“EverCare,” “we,” “us,” or “our”) collects, uses, and discloses your information when you use our website (the “Service”).
Information We Collect
We collect several different types of information for various purposes to improve our services to you.
Personal Information: This may include information that can be used to identify you directly, such as:
- Name
- Contact information (email address, phone number)
- Vehicle information (year, make, model, VIN)
- Payment information (in some cases, if you purchase a warranty)
Non-Personal Information: This may include information that cannot be used to identify you directly, such as:
- Usage data (e.g., pages visited, browsing activity)
- Device information (e.g., IP address, operating system, browser type)
How We Collect Information
We collect information in a variety of ways when you use the Service, including:
- Directly from you: You may provide information directly to us when you request a quote, purchase a warranty, or contact us.
- Automatically: We may collect certain information automatically when you use the Service. This may include information about your device and browsing activity.
Use of Information
We use the information we collect for various purposes, including:
- To provide and improve the Service
- To process your requests and provide customer service
- To send you important information about the Service, including changes to our terms and conditions
- To personalize your experience on the Service
- To send you marketing and promotional communications (with your consent)
- To analyze how the Service is used and improve our offerings
Sharing of Information
We may share your information with third-party service providers who help us operate the Service and improve our offerings. These service providers are obligated to keep your information confidential and use it only for the purposes we have disclosed.
We may also share your information in the following situations:
- With your consent
- To comply with legal obligations
- In connection with a merger, sale of assets, or acquisition of all or a portion of our business
Your Choices
You have choices regarding your information:
- You can opt-out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.
- You can access, update, or delete your personal information by contacting us.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children’s Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.
Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure. We cannot guarantee the security of your information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service.